Complaints, Disputes and Reporting: Rapid Fire

What this video covers

• What counts as a written customer complaint versus a verbal tirade, and why only the written trigger activates the four-year file at the Office of Supervisory Jurisdiction (OSJ)
• Why the member firm owns the recordkeeping duty, not the OSJ holding the file, and how quarterly statistics get reported by the 15th of the following month
• The exact 30-calendar-day clock for specified event reports to the Financial Industry Regulatory Authority (FINRA), and why the associated person reports to the firm, never directly to FINRA
• The dollar thresholds that activate reporting: more than $15,000 against an associated person, more than $25,000 against the member firm itself, and more than $2,500 for internal discipline
• How disputes sort by who the parties are, not what the dispute is about: Customer Code for public-versus-industry, Industry Code for insider-versus-insider
• The difference between voluntary mediation and mandatory arbitration, including panel size by claim amount and the career-ending penalty for ignoring information requests
• Form U4 amendment deadlines, the nine-item versus seven-item disclosure distinction, and how the Form U5 non-duplication exception is wider than the Form U4 exception