Telemarketing

What this video covers

• Why the 8 a.m. to 9 p.m. time restriction runs on the called party's local time zone, not the caller's, and how to spot the cross-country time-zone trap
• The two independent do-not-call (DNC) layers: the firm-specific list (industry standard: honor within 30 days) and the national DNC registry (scrub with a copy obtained within 31 days)
• The existing business relationship (EBR) exception windows: 18 months for transaction-based EBRs and 3 months for inquiry-based EBRs
• Why an EBR bypasses the national registry filter but never bypasses the firm-specific DNC list once the consumer says "stop calling me"
• The Telephone Consumer Protection Act (TCPA) overlay: caller ID must show the firm's name and a live-answered callback number, and auto-dialing or prerecorded calls to wireless numbers require prior express written consent regardless of any active EBR
• The three-year record-retention standard with the most recent two years easily accessible
• How to synthesize a messy multi-layer scenario: time zone, DNC lists, EBR status, and auto-dialer consent all at once