Disciplinary Actions and Customer Disputes: Rapid Fire

What this video covers

• Why written customer complaints must be retained at the Office of Supervisory Jurisdiction (OSJ) for 4 years, not 3, and how the Securities Exchange Act floor differs from the controlling FINRA rule
• Which complaint allegations trigger both a 30-day per-event report and the quarterly statistical roll-up, versus quarterly-only
• How the $15,000 registered-person and $25,000 firm settlement thresholds are calculated from the final amount, not the original demand
• The structural difference among the Code of Procedure (FINRA discipline), the Code of Arbitration (binding monetary disputes), and the Code of Mediation (voluntary, non-binding facilitation)
• Why customers have a unilateral right to compel Financial Industry Regulatory Authority (FINRA) arbitration without a predispute agreement, while member firms cannot compel customers without one
• What simplified arbitration covers at $50,000 or less, and the single exception that allows a hearing in an otherwise paper-only process
• Why expungement from the Central Registration Depository (CRD) requires both an arbitration panel finding under one of three strict standards and subsequent court confirmation, and why dismissal alone is never enough